Frequently Asked Questions
Answers to our most commonly asked questions.
What products do you offer?
American Wholesale Research Supply offers a variety of research compounds, peptides, laboratory supplies, and related research products intended for laboratory and analytical purposes.
When will my order ship?
Orders are typically processed and shipped Monday through Friday. Most orders are shipped promptly after payment confirmation and processing.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided during checkout.
Do you offer expedited shipping?
Certain products may require expedited or temperature-controlled shipping. Any special shipping requirements will be clearly noted on the product page before purchase.
Can I return my order?
Unopened products may be eligible for return within 15 days of delivery. Products must remain unopened, unused, and in original condition. Please contact customer service before returning any item.
What if my order arrives damaged?
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and contents so we can review the situation and assist you.
How can I contact customer support?
You can contact our support team by email at sales@americanwholesaleresearch.com or by phone at (504) 729-9391.
Do you offer wholesale pricing?
Please contact our team directly regarding wholesale opportunities, bulk purchases, and business inquiries.
Are your products intended for human consumption?
No. Products sold by American Wholesale Research Supply are intended solely for laboratory research, analytical, and scientific purposes unless otherwise specified.
How do I check the status of my order?
Once your order has shipped, tracking information will be emailed to you. If you need additional assistance, please contact customer support with your order number.
Still Have Questions?
Our customer support team is happy to help. If you cannot find the answer you’re looking for, please reach out using the contact information below.
Email: sales@americanwholesaleresearch.com
Phone: (504) 729-9391